What Our Customers Say

"Ray saved the day! The lock to my front door broke late at night and required immediate attention. Despite being my second call, Ray took time to understand exactly what was happening over the phone and warn me against any scams or price gouging. Then the latter happened with the first locksmith I called, I called Ray back and he was at my home in under half an hour. In about 5 minutes, he fixed the issue without damaging the door for half of the price I was quoted by the other locksmith. He went out of his way to make sure I was safe, secure, and charged fairly. Thank you so much, Ray!"

"Ray is very professional and efficient. He came to our building in Brookline and opened up the door in 5 minutes. He also installed a new lock quickly."

"Ray came to our home in Brookline on the day that we called him and fixed our digital lock on-the-spot. The lock was catching and sometimes we couldn't even get it to close. He was quick, knowledgeable and reasonable. I thought I was going to have to replace the lock, but instead he was able to fix it so we didn't have the additional cost of purchasing a new lock."

"Ray was fantastic! He came out the same day to change two locks at my place in Charlestown. He was extremely knowledgeable, professional, and genuinely kind throughout the entire process. The work was completed quickly and efficiently, and everything was done perfectly. It's not always easy to find someone who is both highly skilled and responsive, but Ray exceeded expectations. I highly recommend him to anyone looking for reliable, high-quality locksmith services in the Boston area."

"Such amazing service! Back door wouldn’t lock, very complicated carpentry, he came immediately, was very professional, extremely responsive, solve the problem in a really great way! What a great Fine, this company!"

"I was locked out in Cambridge and he came fast and professional and no damage to my door. Highly recommend."

"I was locked out in Cambridge and called city locked smith 24/7, and spokes to Rayray the locksmith. He showed up very fast within 10 to 12 minutes and open the door without any damage to the lock. Very professional , reasonably priced and highly recommend."

"Ray was great. He got here in 20 minutes and was able to open my front door without drilling the lock. I hope I don’t have to call him again but I will if I have another emergency."

"Excellent service from start to finish. We discovered that our lock was stuck in some kind of deadlock and wouldn’t open properly, which was a major inconvenience. After I contacted my landlord, they arranged for this locksmith to come out, and he arrived the very same day with almost no wait at all. He quickly diagnosed the issue, clearly explained what had happened, and walked us through the repair process. Not only was he professional and knowledgeable, but he was also friendly and patient in answering our questions. The lock was fixed efficiently, and everything worked perfectly afterward. The level of service and professionalism went above and beyond my expectations. Truly a five-star experience, and I would highly recommend Ray to anyone needing a reliable locksmith."

"I highly recommend Ray at City Locksmith. He responded quickly, arrived within 20 minutes, and was able to diagnose and repair a complicated older mortise lock on my front door. What started as a broken key stuck in a lock turned into several underlying issues with the lock and door hardware, all of which he patiently explained and fixed. His pricing was very reasonable, his workmanship was excellent, and he even took the time to check the other locks in the house. Knowledgeable, honest, and incredibly thorough. I'll absolutely use him again and would confidently recommend him to clients and colleagues."

"Ray at City Locksmith is absolutely fabulous. He is professional, courteous, efficient, and has an incredible attention to detail. We called Ray during an emergency lockout from the house and not only did he quickly solve the immediate problem, but he also implemented a far more thoughtful long-term solution that preserved both our antique door and its original antique locks while upgrading the underlying hardware for improved security and reliability. It is rare to find someone with such a deep understanding of traditional locksmithing who is equally comfortable implementing modern security solutions. He was willing to come out on a weekend, responded promptly, and charged a very reasonable price for the quality of work provided. It is rare to find someone who combines technical skill, respect for historic details, cutting-edge knowledge, and outstanding customer service. We highly recommend Ray and City Locksmith LLC for Back Bay, Brookline, Newton and Needham"

"Ray was super helpful today! Got locked out of my apartment in Back Bay and he arrived very quickly, within 30 minutes, to come fix it. He talked me through every step of the process so I know what’s happening. My door lock ran out of battery and he efficiently replaced it with a new door lock. Other than the door issue, Ray was very professional, kind, and knowledgeable. I would recommend him to anyone else! Thanks Ray!"

"Wonderful service. Told me he was in the now business and showed up almost immediately. Fixed a lock that a previous locksmith had installed improperly. Efficient, reasonable and dedicated. Also, a very nice person"

"I would highly recommend this service! The locksmith came out on a busy weekend super quickly. They were friendly and were able to help me get back into a locked apartment. This is a trustworthy and reliable service!"

"Ray is a super nice guy! Came swiftly. At first, we called at the recommendation of our apartment's reception, but we wanted to explore our options. Ray warned us that other locksmiths would try to just drill the lock. We didn't believe him at first, but I called a bunch of other locksmiths, and he was right! He was able to open our door in less than five minutes. Would call again!"

"Fast and friendly in Boston"

"Ray showed up in no time! Maybe 15 minutes after my call he was there. Locked out in Cambridge at night and it ended up being no problem! Great guy"

"Great experience working with Ray! I got locked out of my common front door and apartment in Boston. Ray responded within 30 and got through both doors without any damage. Both doors are working!"

"I got locked out today in Cambridge and Googled locksmith and called City Locksmith and spoke to Ray. Ray told me that he could be here in 25-30 mins and showed up on time even though it was raining heavily. I watched him get into my locked door and he took great care and got me in within a few minutes. He then asked me to check the door to make sure it locked easily and that it can also be easily unlocked with my key which easily occurred. Highly recommend and reasonably priced."

"Had a lockout problem in Jamaica Plain – at JPkids arts It was a basement door for a storage area. The Electronic pad & door knob was a Schlage from approximately 8 to 10 years ago and unfortunately, it worked properly until the batteries ran out – our bad & the lock stopped functioning. I was recommended to call City Locksmith and looked them up on Google and Ray the locksmith answered the phone immediately. He asked me to send him a picture of the door so he could assess it and possibly give me a price after he  saw a picture of the door and lock. After seeing the picture, he called me and said that the door is extremely tight and he could not give me a price because he could not be sure that he could gain entry without damaging the lock. He hope to get in without damage and perhaps save the lock and go from there. He arrived within 45 minutes He got the door opened without damaging the lock, which was a big deal . There after he took the lock apart, put a battery in and made sure that our code worked saving us a recoding fee. Given the work he did he charged us a reasonable price. Thanks Ray!"