What Our Customers Say

"Avoid this service, very unprofessional service and better options available for much less."

"Needed help opening my locked car as I had accidentally locked my keys and purse inside. Ray came quickly which was much appreciated, and worked efficiently to get my car door open within a half hour. Before he drove over, he had asked me multiple times on our phone call if I was able to pay him a specified amount via venmo once he was able to open my car door. I readily agreed and was prepared to do so. There was zero indication of this being a base rate or "service fee", and yet at the time of payment he requested I pay him nearly triple the specified amount he had repeatedly established on the phone call. As a college student, this was way more than I could comfortably afford, and more importantly very misleading. I refused to pay more than the rate he had established on the phone call, and he dramatically complained that I had wasted his time and that I would "need him in the winter" and would learn quickly how much other locksmiths charge. He aggressively asked if I was "not going to pay him" and I responded that I fully intended on paying him for his service, but was not comfortable with this sudden and very substantial spike in price. He then haggled with me until I agreed to pay him about 1.5x the initial amount rather than 3x. I understand that his service is valuable, but not being transparent about price and then arguing with a college student in the middle of a parking lot is bad taste and was a really difficult situation to be in. He attempted to gaslight me into believing that he had said the initial price was a "service fee" during the phone call, but he had not mentioned this at all (I had witnesses to this call as well) and had specifically confirmed my ability to pay said price via venmo once my car was unlocked and I had access to my purse/phone. I am satisfied with the service as it was efficient and no damage was done to my car, but Ray needs to learn a lesson or two on honesty and how to present himself to customers as his harsh and brash way of conversing with me eventually brought me to tears."

"Rae was great. I called and gave my information on the situation. He communicated very well, was here fast, and got my door open in minutes."

"Quick and easy service in JP, he came in 15 minutes and was gone in 5. No complaints, reasonably priced."

"Ray was great came on short notice! Explained everything that he was doing. Nice and profesional!"

"I got locked out of my rental in Cambridge, I found city lock smith on Google. He went over detail before we started, and he came to me quickly on a Sunday night within 10 minutes. He gave me several options, but the easiest was him just picking the lock. He was very professional, I would recommend. The good reviews are accurate."

"Ray was extremely punctual. I needed an emergency lock replaced and he was there within a few hours. I appreciate the professionalism and the locks are smoother than the originals! The price was totally fair as well. Highly recommend!"

"I was locked out in the middle of a Nor’easter at night without response from my landlord. Spoke to Ray the locksmith and he saved the evening. He had me check my door before leaving to make sure everything was safe AND without damage. 10/10 would recommend"

"Amazing service! We are a small business in Boston and could not get into the office due to a broken door handle. Ray came out right away, fixed the problem immediately and we were back in business in no time!!"

"We found Ray through Google AI when there was a lockout situation, and we could not have been happier with his service. He was punctual, professional, honest, and a pleasure to deal with from start to finish. He was able to get the door opened without causing any damage to the door or lock, which was greatly appreciated. His charges were also very reasonable and fair. Ray provided excellent service during a stressful situation, and we would absolutely recommend him to anyone in need of a reliable, trustworthy, and skilled locksmith!"

"I work for Joy At Home, LLC, a Homecare service company that takes care of elderly people and I had a customer in Brookline, who needs our services and our company is taking over his care. Ray from City Locksmith was called in yesterday (9/19/26) because there is a built-in lock on our clients’ door that had to be changed out/re-keyed It is an interconnected lock, meaning that the latch and deadbolt are interconnected Quite technical. Ray showed up on time and kept in communication with me which I appreciate. He re-keyed the cylinder so that we had new keys to walk and unlock this interconnected door knob deadbolt combination that I believe was built in the 1950s may be early 60s. He showed me his work and the cylinder he had to read. It was a mess from a previous lockout with my client about 15 years ago and the locksmith made a mess of the job at that time. Ray rekeyed it to perfection and cut me seven keys that work perfectly. I watched him reassemble the door which had issues and he took about 40 minutes to reconnect everything and it came out to perfection. The guy is a pro, highly recommend and he explains things very well so I was in the loop on all the work he was doing. I will use him in my profession whenever we need a locksmith because what he showed me yesterday convinced me he’s the guy."

"Ray showed up on time and was in good communication with me. Heavy duty lever lock was rekeyed since we were lacking key as Ray the locksmith out of Brookline from City Locksmith suggested that we start Fresh by opening lever lock cylinder & rekeying it to a new set of keys. Watched him breakdown & carefully re assemble the lever handle. Ray showed me all the parts and the weight of it and told me it was a very good quality heavy grade commercial Lever lock that was definitely worth keeping as it would last indefinitely. The work was very professionally done with clear explanation at a fair price. I would definitely use him again and highly recommend"

"Availability was excellent, including same-day/next-day options, and the job itself was completed quickly. Ray cleaned up very well after himself. Unfortunately, he arrived about 45 minutes late despite confirming the appointment time twice, including 30 minutes beforehand. On the phone, I was told that the specific lock model I was calling about would be $175 if the lock could be picked, or $200 plus the cost of the lock if drilling was required. That made the two possibilities sound relatively close in price. Once there, he spent less than 4 minutes attempting to pick the lock before deciding it had to be drilled. When I asked about the final cost, it came to $325. There were also professionalism issues - he touched food in my tenant’s home without asking, and later made an extremely crude and sexist comment about women. The work was completed very efficiently- in and out in 30 min once he arrived, but given other details above I can't recommend him."

"Excellent service from Ray for changing my 9 locks in Newton MA after my keys were stolen. Very nice and responsive! Attention to details!!! Highly recommend! Very clean and neat!"

"Comes very quickly and does a great job"

"Ray the locksmith is responsive, reliable and helpful. I’ve used him several times over the years and he’s always been fantastic. I highly recommend."

"Ray was awesome, totally changed my day around. He got onto the uscg base easy and really helped me out in just a few minutes"

"Ray is fantastic! I’ve never seen anyone work that fast in my life. Picked up on the call (after two other locksmith companies never called me back) and zipped over to my apartment even though it was so late at night. Did a fantastic, lightning quick job getting my door open and made sure to have me check that everything was working and there was no damage. Just a great guy and a pleasure to meet. And a master at his craft!"

"Ray was amazing. I was locked out of my apartment in Cambridge and called Ray and he showed up in 20 mins. He got us in and there was no damage on the door. He was great! Highly recommend Ray"

"I got locked out of my apartment in Brookline on a holiday weekend. City Locksmith immediately picked up my call, and said they would be there in 10 minutes. He arrived early, and got me in my apartment in no time with no damage to the door. Highly recommend!!"

"Ray came to our rescue even though it was very late and last minute! Thank you!"

"Ray very competently and quickly fixed our broken door and had great stories as well!"

"Ray is so professional"

"I was locked out and Ray got me in in under an hour without door damage. He kept me in communication so I knew where he was at all times. Highly recommend!"

"Found him on ChatGPT this morning because my front door knob did not work and the door did not close, ChatGPT explained to me what kind of lock I had and recommended City Locksmith out of Brookline along with Yelp and Google. I called Ray from City Locksmith and expected to wait cause it's Sunday. However, he said he said he would be out in 30 minutes which I doubted it and I'm fact he arrived in 30 mins. He not only fixed it but also saw the paint on the whole side of the door was scraped. Ray the locksmith also found a nail at the side of the door that was blocking the closing of the door. With my permission, Ray also removed the nail and shaved the top of the door. Additionally, he noticed the latch plate on the side of the door that was sticking out and he fixed that by receding and now my door can also be closed with just 1 finger. To say the least, I'm extremely happy with ChatGPT and Ray who came out to West Roxbury and fixed my door to my satisfaction at a reasonable price."

"I found Ray Locksmith on Google based on the fact that he’s local out of Brookline and the house is close by in Roslindale – my daughter’s new home Ray came on by and looked at the job and I told him all the locks were a mess. My daughter wanted an electronic lock and bought schlage ARRIVE the newest latest and greatest from Schlage. Ray came on time, cleaned up an old mortise mechanism on our front door and put a lot of locks in including the electronic Schlage arrive lock plus additional manual locks on our outside doors that now work perfectly. Everything was keyed alike, so I have one key for my daughter and my grandkids, and that key opens all the doors – though the electronic lock also has codes so a key is not needed. The new home in terms of security was a mess, and when Ray finished all his work, which he did conscientiously all the locks worked perfectly, and all the repairs to doors and locks were done. I highly recommend Ray the Locksmith from City Locksmith, who is hard-working, honest, conscientious, and fairly priced."

"Ray is amazing! I had just had my new door installed and I noticed a problem with the key that came with the Keypad lock. I also needed to have a single matching key for my back door. Ray, understood y situation and scheduled a meeting with me the next morning. He completed all of the security issues that needed to be solved. I now have a single key for the front door and back door as well as two security codes -- personal and secondary code for my Schlage Keypad Lever. Moreover, he charged a reasonable fee. Thank you, Ray for your excellent service. Mark"

"Called the locksmith and he was 1-2 blocks away from his customer and I told him I was locked out and needed his service. He told me he would turn around and gave me preference for a lockout. He arrived before I did. I neglected to tell him there was a front door. He got through both doors without damage. He’s a pro and highly recommend. Reasonably priced"

"Ray is the guy you want to take care of any locker issue or making new keys for you! He is super kind and responsive! Was a great experience! Thank Ray!"

"Thank you ray for getting me into my apartment arrived on time and super gentle with my door/ no damage."

"I was locked out and called City Locksmith. Ray got here in 30 minutes and got me back in quickly. Much appreciated! Would recommend"

"Ray is professional, very thorough and quick to respond. We appreciate his extra effort in the entire job from start to finish. He was able to re-key our home quickly."

"My family and I called Ray when we had an emergency come up and got locked out of our house. He answered right away and came immediately to help. He was a pleasure to work with, highly recommend him."

"I was locked out of my apartment in cambridge and called city locksmith - spoke to Ray. He was just finishing a job, and said he would come straight to me. He said he would be there in 20 minutes. There was a lot of roadwork in Cambridge, and he got to me within 30 minutes. In fact, I saw roadwork outside my window while I was on the phone with him. He arrived, and got me into my apartment within 5 minutes & without damaging the lock mechanism at all. Highly recommend - great locksmith."

"Ray was amazing and I'm grateful for his impeccable work on my old front door, which was at the point of becoming nonfunctional. He addressed the mortise lock, knobs, strike plate, and surface-mounted locks, replacing and adjusting parts as needed, and then rekeyed both locks so that I could use the same key in both. He even supplied the new keys, ensuring that they were a smooth, perfect fit. I thought my door would always be temperamental, even when "fixed"---I thought there was too much wrong and that the best that could be done would be for the door to be simply functional again. I didn't realize it would feel like an entirely new door! Now all the parts actually engage and work as they should, and the door operates incredibly smoothly and flawlessly. Highly recommend!"

"Just me, a van, and my tools. It’s the line that told me this is who to call. I can’t say enough about the scheduled rekeying service provided to me. From the first phone call and the quote, to being handed the detailed receipt, Ray showed what basic human connection and thorough work is about. Just me, a van, and my tools. It’s true. If you need an expert locksmith call Ray."

"Ray from City Locksmith got our emergency call while at another emergency and came to our house immediately after he completed the other. My tenant's regular bedroom doorknob was jammed and she couldn't enter the room.... and she was moving out in just a few hours! Our usual handy worker was on site and recognized Rays expertise. Ray was clear, considerate, very expert, and had all the specialized tools needed to do the job thoroughly and at a high quality. Our handiwork would certainly have damaged the door using a crowbar. I'm very happy to know Ray now. He'll be the first number I call whenever I have any locksmith needs in the future!"

"I was locked out of my basement storage unit electronic lock in Cambridge without the key and Ray came at landlord’s request with great communication. He arrived on time and opened the door quickly without damage, reprogrammed the lock so my code works on the door as before. I am very happy and highly recommend this locksmith."

"Just arrived in Boston and thought there was a problem with the lock. Ray had a look at a picture and thought there was likely no major issue but still very kindly came out late in the evening to take a look in person. Really friendly and helpful and gave me peace of mind moving into my new apartment. Very reasonable price. Thanks!"

"Great guy! Got in the door like a thieve in a night...no scratches! Highly recommend."

"I just had a wonderful experience with Ray. I called with an emergency and he was here to help in less than 10 mins and my tenet was back in her unit immediately. He identified the problem instantly. I highly recommend."

"I called Ray in early evening after being locked out and landlord did not have a spare key. He showed promptly in 20 min and was able to open the door without any damage. Highly recommended! Definite life saver for me and my dog on that night!"

"Ray was very attentive and came out to my lock out in Boston on a Sunday evening on short notice within 20 minutes. He handled old-fashioned locks without damages and will use him for future work."

"It was late at night, and I got locked out of my room. Called and Ray picked up instantly, quoted me a fair price, and rapidly came over to get it opened. Amazing service, highly recommend, and I know who I'm calling if I get locked out again!"

"I was locked out in Brookline, Ray came very fast and was able to quickly open the door without any damage at all fair price. Highly Recommend!"

"Ray came extremely promptly when I locked myself out of my apartment (on a Sunday!), and was able to get me back inside without having to drill and replace the cylinder. Highly appreciative of his efficient work."

"Ray was very thoughtful and meticulous at replacing three 80+ year old cylinders, including both mortise and brass rim styles. He was able to rekey everything into a single key system, including an old night latch that needed its strike plate ground down. Would highly recommend to anybody looking for an expert in locksmithing, and who will take the time to understand your unique system. Also great company and friendly dog!"

"Called City Locksmith where Ray answered/came immediately and got me inside my apartment in Kenmore! He was super nice and efficient and even helped improve my original lock. No more jiggling the lock. I recommend him to anyone that has locked themselves out."

"Ray saved the day! I was locked out of my parents’ property in Mattapan because someone had stuck something inside the key lock. Ray was able to get me into my parents’ home quickly and at a very reasonable price. He could tell that I was concerned and stressed, and he took the time to calm me down and reassure me throughout the process. Ray also went above and beyond by recommending someone who could help me get into my parents’ car and make a replacement key. The dealership told me I would have to have the car towed in and quoted me close to $1,000. Thanks to Ray’s recommendation, I was able to get a new key and key fob for about a third of that amount without going through all that hassle. I truly appreciate Ray’s professionalism, kindness, honesty, and excellent service. He really helped me during a stressful situation, and I highly recommend him to anyone in need of a reliable locksmith!"

"wonderful and honest setvice. i was locked out in cambridge and spokevto Ray. i go in my apartment in less than 20 minutes. Happy customer . no door damage."