What Our Customers Say

"Ray was such a life saver!! It was a double sided lock which was also jammed within the inside , and we had to enter through the back. No need to drill anything. Ray was so helpful, arrived within 10mins, and took great care of me. Very personable and fixed all of the locks in my house so they function to code. Found him in Google and helped me in the Brookline/ Allston area."

"Ray replaced our exterior lock in East Boston and provided excellent communication and service. He came on the same day and was very professional and fair in terms of pricing. The new lock is a big step up in quality."

"Locked out of my apartment on July 4th. They said they would be there in 30 minutes. It took 20. He asked for pictures to confirm the job and I was in within an hour. I cannot recommend this company enough. Being a holiday I thought I was totally screwed. What a lifesaver!! Don't waste your time calling anyone else."

"Ray saved the day! The lock to my front door broke late at night and required immediate attention. Despite being my second call, Ray took time to understand exactly what was happening over the phone and warn me against any scams or price gouging. Then the latter happened with the first locksmith I called, I called Ray back and he was at my home in under half an hour. In about 5 minutes, he fixed the issue without damaging the door for half of the price I was quoted by the other locksmith. He went out of his way to make sure I was safe, secure, and charged fairly. Thank you so much, Ray!"

"Ray is very professional and efficient. He came to our building in Brookline and opened up the door in 5 minutes. He also installed a new lock quickly."

"Ray came to our home in Brookline on the day that we called him and fixed our digital lock on-the-spot. The lock was catching and sometimes we couldn't even get it to close. He was quick, knowledgeable and reasonable. I thought I was going to have to replace the lock, but instead he was able to fix it so we didn't have the additional cost of purchasing a new lock."

"Ray was fantastic! He came out the same day to change two locks at my place in Charlestown. He was extremely knowledgeable, professional, and genuinely kind throughout the entire process. The work was completed quickly and efficiently, and everything was done perfectly. It's not always easy to find someone who is both highly skilled and responsive, but Ray exceeded expectations. I highly recommend him to anyone looking for reliable, high-quality locksmith services in the Boston area."

"Such amazing service! Back door wouldn’t lock, very complicated carpentry, he came immediately, was very professional, extremely responsive, solve the problem in a really great way! What a great Fine, this company!"

"I was locked out in Cambridge and he came fast and professional and no damage to my door. Highly recommend."

"I was locked out in Cambridge and called city locked smith 24/7, and spokes to Rayray the locksmith. He showed up very fast within 10 to 12 minutes and open the door without any damage to the lock. Very professional , reasonably priced and highly recommend."

"Ray was great. He got here in 20 minutes and was able to open my front door without drilling the lock. I hope I don’t have to call him again but I will if I have another emergency."

"Excellent service from start to finish. We discovered that our lock was stuck in some kind of deadlock and wouldn’t open properly, which was a major inconvenience. After I contacted my landlord, they arranged for this locksmith to come out, and he arrived the very same day with almost no wait at all. He quickly diagnosed the issue, clearly explained what had happened, and walked us through the repair process. Not only was he professional and knowledgeable, but he was also friendly and patient in answering our questions. The lock was fixed efficiently, and everything worked perfectly afterward. The level of service and professionalism went above and beyond my expectations. Truly a five-star experience, and I would highly recommend Ray to anyone needing a reliable locksmith."

"I highly recommend Ray at City Locksmith. He responded quickly, arrived within 20 minutes, and was able to diagnose and repair a complicated older mortise lock on my front door. What started as a broken key stuck in a lock turned into several underlying issues with the lock and door hardware, all of which he patiently explained and fixed. His pricing was very reasonable, his workmanship was excellent, and he even took the time to check the other locks in the house. Knowledgeable, honest, and incredibly thorough. I'll absolutely use him again and would confidently recommend him to clients and colleagues."

"Ray at City Locksmith is absolutely fabulous. He is professional, courteous, efficient, and has an incredible attention to detail. We called Ray during an emergency lockout from the house and not only did he quickly solve the immediate problem, but he also implemented a far more thoughtful long-term solution that preserved both our antique door and its original antique locks while upgrading the underlying hardware for improved security and reliability. It is rare to find someone with such a deep understanding of traditional locksmithing who is equally comfortable implementing modern security solutions. He was willing to come out on a weekend, responded promptly, and charged a very reasonable price for the quality of work provided. It is rare to find someone who combines technical skill, respect for historic details, cutting-edge knowledge, and outstanding customer service. We highly recommend Ray and City Locksmith LLC for Back Bay, Brookline, Newton and Needham"

"Ray was super helpful today! Got locked out of my apartment in Back Bay and he arrived very quickly, within 30 minutes, to come fix it. He talked me through every step of the process so I know what’s happening. My door lock ran out of battery and he efficiently replaced it with a new door lock. Other than the door issue, Ray was very professional, kind, and knowledgeable. I would recommend him to anyone else! Thanks Ray!"

"Wonderful service. Told me he was in the now business and showed up almost immediately. Fixed a lock that a previous locksmith had installed improperly. Efficient, reasonable and dedicated. Also, a very nice person"

"I would highly recommend this service! The locksmith came out on a busy weekend super quickly. They were friendly and were able to help me get back into a locked apartment. This is a trustworthy and reliable service!"

"Ray is a super nice guy! Came swiftly. At first, we called at the recommendation of our apartment's reception, but we wanted to explore our options. Ray warned us that other locksmiths would try to just drill the lock. We didn't believe him at first, but I called a bunch of other locksmiths, and he was right! He was able to open our door in less than five minutes. Would call again!"

"Fast and friendly in Boston"

"Ray showed up in no time! Maybe 15 minutes after my call he was there. Locked out in Cambridge at night and it ended up being no problem! Great guy"

"Great experience working with Ray! I got locked out of my common front door and apartment in Boston. Ray responded within 30 and got through both doors without any damage. Both doors are working!"

"I got locked out today in Cambridge and Googled locksmith and called City Locksmith and spoke to Ray. Ray told me that he could be here in 25-30 mins and showed up on time even though it was raining heavily. I watched him get into my locked door and he took great care and got me in within a few minutes. He then asked me to check the door to make sure it locked easily and that it can also be easily unlocked with my key which easily occurred. Highly recommend and reasonably priced."

"Had a lockout problem in Jamaica Plain – at JPkids arts It was a basement door for a storage area. The Electronic pad & door knob was a Schlage from approximately 8 to 10 years ago and unfortunately, it worked properly until the batteries ran out – our bad & the lock stopped functioning. I was recommended to call City Locksmith and looked them up on Google and Ray the locksmith answered the phone immediately. He asked me to send him a picture of the door so he could assess it and possibly give me a price after he  saw a picture of the door and lock. After seeing the picture, he called me and said that the door is extremely tight and he could not give me a price because he could not be sure that he could gain entry without damaging the lock. He hope to get in without damage and perhaps save the lock and go from there. He arrived within 45 minutes He got the door opened without damaging the lock, which was a big deal . There after he took the lock apart, put a battery in and made sure that our code worked saving us a recoding fee. Given the work he did he charged us a reasonable price. Thanks Ray!"

"I lost a bunch of keys to my 3 bikes's locks last weekend and realized that I was missing the duplicate to a hefty U-lock that I've had for a number of years - one of the stronger ones. I knew I didn't have any key number (my bad) and was hoping Ray, locksmith, handled this sort of thing.And DID HE! Showed up about 1 hour after we talked on the phone and he went to work cutting at various points so that he could eventually remove it piecemeal and free the bike, an older ebike that my kids gave me when I turned 80 five years ago. This foldable e-bike had just been repaired by my son once he could get the parts, and I was so happy to have it back on the road again. When I replace the lock or any lock, I will make sure I keep the paperworK, right down the key numbers, etc. AND I would highly recommend this service!!!"

"I was locked out in Cambridge and called Ray from city locksmith. He came early morning. He unlocked the door and checked whether it locked and unlocked properly. He was punctual. Highly recommend."

"Prompt service for my Cambridge lockout"

"I was locked out in cambridge. I called city locksmith. Ray, the locksmith, and he helped me open the door quickly without damage! Highly recommend!"

"Ray does a lot of work for our Brookline Condominium association. He does excellent work at a reasonable price. Recently, the police came for a wellness check in the building and broke 2 locks to get into the unit. When the situation was resolved, we called Ray. He showed up very quickly and did a truly excellent job repairing the damage and putting 2 new locks in place. The repair job was perfect and left no evidence of any damage from the forced entry."

"Needed help with a buzzer system at our building in the South End. ChatGPT pointed me to Ray - he responded within minutes and came out the same day after I sent photos. Took the lock apart and fixed it on the spot. Works perfectly now! Highly recommend! Great service & very fair pricing. Thanks Ray!"

"I called city locksmith out of Brookline and spoke to ray, I was locked out in Cambridge. He quoted me a reasonable price and said he would be here in 20 min, was here on time! Had the door unlocked within 5 min, and had me test the door before leaving. Highly recommend Ray from city locksmith. 5 stars"

"I was locked in the bathroom and Ray saved me. Then he changed our broken door. Amazing experience. He replaced the whole door set. Price was reasonable and quality was great."

"Ray came to our newly purchased 170-year-old Victorian and expertly navigated three very old, rusty, rattly locks and deadbolts -- all three were re-keyed, cleaned up and lubricated, and perfectly re-installed (no replacements necessary!) for a surprisingly low price. Highly recommended, especially for old houses that take some know-how."

"Ray was very responsive. Came on a Friday night to repair our old broken lock and we subsequently had him master key 3 locks that were on there way out. He explained everything that he was doing and I could tell he has an immense attention to detail and takes pride in his work. I would certainly recommend him. Good work at a fair price. Thank you Ray!"

"We left the key inside the room and the door was locked so we called Ray from City locksmith. He came very fast even though it was sunday. He opend the door without damage. Most importantly, it was reasonable priced! He knows what he is doing. Highly recommend!"

"Ray showed up on time and worked super quickly and educated us while he worked. He managed to open our locked out door within 5 minutes and has inexpensive rates. Overall a very good guy."

"Awesome service. Timely, friendly, and effective!"

"Ray was amazing!! So speedy and quick - was back in within 20 minutes of being locked out. A life saver for the holidays. Very reasonably priced I was quoted MUCH higher elsewhere and I really appreciated his help - such a reasonable price. Absolutely no damage to my door whatsoever!"

"I got locked out of my apartment and it was an old complex door. Ray arrived very quickly and got me in without damaging anything. He also fixed it so the door now locks easier than before."

"Ray was a lifesaver! He came so quickly and was so quick at getting me back in. He also made sure that all the knobs and locks were working properly -- on the one he unlocked for me and the main entrance. Great work! definitely recommend!"

"Great service! He came for a re-key but checked the other locks and fixed them all — including the sticky front door, which now works like new!"

"Ray the locksmith came to us as soon as possible on a rainy day and charged us regular rate instead of holiday rate on Columbus day. Saved us!"

"I am a Real Estate Agent and needed a Locksmith to assist with a door and lock in a condo that I am getting ready to sell in Boston. I googled Locksmiths and based on reviews ended up calling City Locksmith. Ray at City Locksmith was very responsive. I talked with him on a Friday and he was at the job on Monday. He was able to fix our issue with the door and lock and help us avoid having to replace an exterior door which would have been very costly. His price was very reasonable for the work done. He even sent me texts with photos, very detailed. I would highly recommend them!"

"Got locked out of my apartment and my landlord called Ray the Locksmith, and arrived ASAP in 10 minutes and the service was amazing. He opened my door without any damage done and the service was excellent."

"Ray was very helpful and quick with his work. He was extremely knowledgeable about the different types of locks I had and explained everything clearly. Since my locks were older, there were some issues at first, but Ray was able to quickly find a solution and get them working great. Professional, efficient, and reliable service—I’d highly recommend him to anyone needing a locksmith!"

"Very speedy service, came out quickly after asking for photos. Was able to fix the lock by changing the strike plate instead of replacing the lock. Unfortunately the fix didn’t hold up but he was able to come back again right away. After some more diagnostic and intervention work, the lock was fixed. I’m grateful for the quick service and he is very responsive."

"Called Ray to fix a broken key in my very old lock and he came right out and fixed my problem very simple, straightforward and reasonably priced."

"I was locked. I called Ray and he opened my door quickly without any damage. Thanks!"

"I was referred to call Ray. He turned around, came same day and replaced my mailbox lock very very efficiently, clean, no damage, perfect. Price was very affordable too. Many thanks."

"Super helpful. He got there very quickly when I was locked it. Ray the locksmith pushed his present job back for my lockout, because he gives lockouts priority. He showed up within five minutes and got me in at a reasonable price highly recommend.!"

"Outstanding experience - Ray is knowledgeable, experienced, professional, reliable, and fairly priced. We moved into a new home and needed to change quite a few doors. Ray discussed in advance, showed up on time, and did an excellent job replacing a new deadbolt and adding a smartlock, drilling for a new deadbolt on a previously less secure door, and adding a shabbat/sabbath deadbolt lock to another door. All working like a charm. If you're looking for a good, honest locksmith who is attentive to detail, reliable, and fairly priced (we got several quotes), look no further. Thank you Ray!"